- Additionally to Standard Support, Veeam offers Premium Support for 24×7 coverage and improved response times.
- To get more information about the advantages of Premium Support Program please refer to Veeam Support Policy:
http://www.veeam.com/files/veeam_software_support_policy.pdf
- To receive Premium Support, all production licensed sockets for a product must be licensed at Premium Support levels, otherwise support defaults to Standard Support levels.
- Veeam doesn’t charge for backdated Premium Support. 24/7 uplift is added from the approximate Order date.