LG Standard Operating Procedure

 

​Contents

1. ​Clean quote requests
2. ​Deal registrations
3. Clean orders

 

1. Clean quote requests; 

• Reseller legal company name. 
• Reseller contact person. 
• Contact person email address. (optional) 
• End user legal company name. (FD does not always know who the EU is) 
• What product the client need 
• Quantity  
• Should FD not have stock, Check with Greg Blankenburg to confirm when we getting stock  
• *SLAs for quotes are two hours. 

 

2. Deal registrations:  

• N/A, special pricing applies to projects  
• Vendor supplies SI (System Integrator) with pricing and then LG supports FD on sell-out. 

3. Clean orders; 

First Distribution quote. 

PO
Delivery address
Or state collection (Driver name /Mobile/car registration number).
Always deliver on DN, not invoiced
Post-delivery, Ops to send POD and Invoice to the customer 

# Side note for COD accounts 

– Ops to send Proforma Invoice
– Customer to make payment and provide POP
– Ops to release order for delivery (this can take 2-48 hrs).   

*Customer needs an accurate ETA for collection/delivery.
*SLAs for operations to place orders on procurement is two hours.
*SLAs for procurement to place an order on vender is two hours. (four hours in total.)
*SLAs for hardware stock:  

– JHB – processed before 3 pm stock will be delivered the next day
– Cities outside of JHB within SA is 3-4 Working days