Hitachi Standard Operating Procedure

​Contents; 

1. ​Clean quote requests
2. ​CRM Quoting Process
3. Clean orders

1. Clean quote requests for CRM 

• Hitachi bill of materials. (Received either by pre-sales or Hitachi) 
• Reseller legal company name. 
• Reseller contact person. 
• Contact person email address. 
• End user legal company name. 

*SLAs for quotes are 2 hours. 

       2. Deal registrations: 

• Reseller legal company name. 
• Reseller contact person. 
• Contact person email address. 
• Fill in the required fields on the opportunity record. 

– Engagement model
-Expected revenue
-Bill date
-Account contact details
-Solution of interest
-Competitor
-Primary competitive product 

*SLAs for deal reg approval are between 3-5 working days.
 

  3. Clean orders; 

1. Hitachi quote. 
2. First Distribution quote. 
3. Reseller details; 

• Legal company name. 
• Contact name and surname. 
• Contact email address. 
• Contact phone number. 
• Company physical address. 
• Company VAT / TAX number.

  End user details; 

• Legal company name. 
• Contact name and surname. 
• Contact email address. 
• Contact phone number 
• Company physical address. 

• Company VAT / TAX number. 

 

Delivery address; 

• Legal company name. 
• Contact name and surname. 
• Contact email address. 
• Contact phone number. 
• Company physical address. 

 

What is needed before sending the request to logistics: 

• Once order has been placed by procurement and stock has been received and grv’d into TEC, check stock levels and stock location before sending request to logistics on ACCPAC  
• Before sending request ensure PS is in order, check ship to address 
• When sending a mail to logistics please ensure PS with subject line collection or delivery  
• If collection please ensure driver details, vehicle make and model, driver ID 

Please note: If you are requesting freight for a customer outside of South Africa logistics requires the following information: 

• EU Address and contact 
• Weights and DIMMs 

If customer is collecting or courier for customer in Africa, please ensure they provide the following: 

• Customer waybill 

• Vehicle and driver details 

*Ensure all orders are sent to JHB stores/ logistics by 15:00, 15:00 is cut off  

 orders work first in, first out 

*SLA’s for operations to place order on procurement is 2 hours. 

*ETA’s for hardware stock to arrive is 4-6 weeks (Invoicing will only happen after stock has arrived.) 

*ETA’s for software licenses is 48hours.