Dell EMC Standard Operating Procedures.

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Contents 

1. Clean quote requests.  
2. Clean deal registration requests.  
3. SLA’s for presales.  
4. SLA’s on quotes.  
5. Order process (Requirements.)  
6. ETA’s and deliveries.  

 

1. Clean quote requests; 

• Reseller full legal name. 
• Reseller contact details. 
• Reseller country. 
• End user full legal name. 
• End user country. 
• CRM opportunity number on existing opportunities. 

*As much information they can provide on the bill of materials. 

*All Dell Aliases needs to be copied in all communication 

 

2. Clean deal registration requests; 

• Deal registration form needs to be completed with all requested information. 
• End Username 
• End User Address 
• End User Contact Name and surname 
• End User Tel 
• End User Email 
• List of products required to DR 
• Justification 

*SLA’s on deal registrations’ approval / decline will take between 1-3 working days 

*SLA’s on deal registrations for named accounts is up to 24hours 

*Deal registrations’ reporting once a month, received from Brand (Faizel) 

 

NB! Renewals does not qualify for deal registrations. 

3. SLA’s for presales; 

• All technical / configuration requests are to be directed to DELLEMC presales team. 

*SLA’s are between 2-4 hours, depending on the technical requirements. 

4. SLA’s on quotes; 

• Standard pricing requests are between 2-4 hours. 
• Special bid pricing, (Extremely competitive conditions) are up to one working week. Depending on the products and discount levels. (Justifications will be required from the resellers.) 
• Tenders are subject to vendors’ turnaround time. 
• For renewals SLA 7-10 working days
  
  5. Order process (Requirements.); 

• The latest updated FD DellEMC quote. 
• All codes must be loaded on CRM once all is in order 
• CRM Status must be on Forecast done by salesperson 
• Credit approvals to be requested before order pack has been sent through  
• Resellers purchase order. 
• Completed order form. (Order form must be completed as accurately as possible, to ensure deliveries to correct end user and end user sites.) 
• Any licensing ordered please ensure correct full end user details are provided, contact persons, end user site details  
• Cart / Vendor quote
• SADAC Orders – B2B Global-License EUC form must be completed by partner on their letterhead.  Must be sent to procurement with order pack. 
  
  6. ETA’s and deliveries. 

• ETA’s on Dell and EMC hardware stock is between 4-6 weeks, depending on stock shortages. 
• ETA’s on software licenses is up to 48hours. 
• Deliveries on Dell are made directly to the end user. 
• Deliveries on EMC are made to Crane World (In country ETA. FD procurement to arrange delivery to either the reseller and or end user within two to three working days.) 
• SADAC shipments will be done by XWorks not Dell directly  
• On Dell a proof of delivery document is then requested from vendor, which takes between 2-3 working days. 
• ON EMC proof of delivery document is delivered to Crane World via courier NBD. 
• Invoicing will happen only after proof of delivery has been received. 

  7. What is needed before sending request to logistics South Afica: 

• Once order has been placed by procurement and stock has been received and grv’d into TEC, check stock levels and stock location and check if any sales order is on reserve against stock before sending request to logistics on ACCPAC  
• Before sending request ensure PS is in order, check ship to address 
• Order number needs to be completed in order number box 
• When sending a mail to logistics please ensure PS with subject line collection or delivery  
• If collection please ensure driver details, vehicle make and model, driver ID, and collection will only be authorised once confirmation of collection notification has been received from logistics team. 

*Ensure all orders are sent to JHB stores/ logistics by 15:00, 15:00 is cut off  

  orders work first in, first out  

 

8. FD Dell Server Part or Complete Order Process – Server Stock & Sell 

• Complete Order :
• Process the Sales Order (Operations) 
• If the order is Complete and there is “NO BUILD” required, then Delivery to customer can take place. (Sales & Operations)  
• If The order contains a server as well as additional server components, an “Instruction” needs to be sent to Logistics/TG that the server needs to be built/Configured before delivery to the customer takes place. (Sales & Operations) 

Incomplete Order :

• Process Sales Order (Operations) 
• Notify Brand of any items that is not in stock so we can either advise if stock is already on Backorder or if Stock needs to be ordered in. (Operations & Brand) 
• Backorder (Part of my monthly stock order) – Check Accpac or Contact the Brand if unsure. 
• If additional stock needs to be ordered in:  
• There will either be an SPL Quote already done t the time of quote or 
• Brand will create an SPL quote and send back to Operations to process with procurement. 
• Sales need to advise if we part deliver or wait for the order to be complete before we build/deliver. (Sales & Operations) 

The key to the above is COMMUNICATION, if anyone is not sure, please contact me: Faizel.bhamjee@firstdistribution.com – 076 612 7523 

 

9. Logistics and Freight:   

All Africa quotes, add 10% freight cost on the cost,this cost include/apply the below EMC Legacy products: 

Products that this would apply to: 

• Unity Storage 
• Connectrix 
• Data Domain 
• IDPA Backup Appliances 
• PowerScale or iSilon  
• PowerStore 
• PowerMax 
• ECS 
• Vmax 

Products not covered under Ex Works 10%, default back to DELL Freight Calculator  

• PowerEdge 
• Tape Library  
• Power vault 
• APC 
• Switches  
• ME4 
• SC or compellent 
• VX- Rail 
• V San 
• XC Core 

Export to FD Customers, you need to provide the following and when freight quotes is obtained from Shamim and Team: 

1. Package weights and dims (not of physical unit) 
2.  When Unit is in stock this can be obtained from Yogan (keep Shamim in CC) 
3. When it is coming from Dell into SA we have to obtain the package weights and dimms from Logistics_EDB@dell.com by sending them the cart. 
4. Company Name/contact Name/Contact Telephone number 
5. Address for destination 
6. Location we are shipping from (Dell Hub, TEC, FD Office etc.) 
7. HS codes (If applicable)
   The HS codes for PowerEdge Servers is PoweEdge HS 8471500000 
8. Advise if pre-inspection is required 
9. Type Approval (If applicable)  
10. Freight and Certifications and pre-inspection should be billed to the customer, FD does not carry this cost 
11. Very important to take note of and advise customers, all shipments are CPT,(Carriage Paid To, or DDU (Delivery/duties unpaid) this is to destination airport only, customer is responsible for all destination charges. 
12. If customer has an agent please provide these details, this will make the clearing process quicker for the customer. 
13. If customer is collecting or courier for customer in Africa, please ensure they provide the following: 

• Customer waybill 

• Vehicle and driver details 

Partners we do not quote on a regular basis 10%.  

All SADC quotes, add 8% of cost as freight plus margin. 

Always open the cart from presales to make sure if the Partner is based in SA it must be ZAR if they based in Africa USD, it happens sometimes that they swop it around.