Commvault – Standard Operating Procedure
Contents
- Brand Process Flow
- SLA on Quotes
- Order process
- ETA/Delivery Process
1. Brand Process Flow
When we receive requests from a reseller or Brand Manager to quote, we need to check below
- All sales requests are received through the commvault.ops@firstdistribution.com or through the salespeople
- When the request is received from sales, we need to verify the margin with Hassim prior quoting.
- In case Hassim is not available to share a detailed quote we need to forward the request to fmohamed@commvault.com to supply us pricing.
2. SLA on Quotes
- Standard Pricing: 2 – 4 hrs
Quoting
- When quoting we should have the reseller detail, end user details, Date of quote.
- We quote based on the vendor quote and margin received from Hassim
- Part number and description: must be added, quantities, unit price, discount margins and Rate of exchange at that time if is the local reseller.
- If it is a Dollar customer, we put 1 on our ROE column on CRM
- Once we are done quoting, save it on the Commvault folder, if happy with quote send to customer
3. Order Process
- Salesperson needs send order pack (Commvault quote, PO, Completed end user form and vendor quote always)
- Operations to prep all the documents and create SO once the Opp has been moved to forecast, so it can be linked on CRM and place on Accpac
- Send the order to commvault.orders@firstdistribution.com and order.release@firstdistribution.com
- Once the order fulfilled Partner and End-user
us will receive the fulfilment with 48-72hrs
- Once the fulfilment has been received the Sales person will send the customer their invoice.