1. Hitachi – CRM Processes

STEP 1: –   How to create a new Opportunity.

  • On the Dashboard front page click on the “Plus Sign” circled in Green – a list of Tasks will appear.

  • Select New Opportunity

STEP 2: Enter in all Details.

  • The following page will open, search for the customer from the drop-down arrow – with the correct Accpac account number.
  • Select customer and Contact name.
  • Add in a Description for (example) a project name – Territory should remain as default – only to be changed if it appears as “worldwide”.

 

  • Select Save Button – the opportunity has been created, which can be identified with an OPP ID

STEP 3: BEGIN THE QUOTING PROCESS

  • Details are created, select Quote on the top to Create a Quote.

  • The following page will appear, select new.

  • The Following Fields should be completed.
BRAND: SELECT THE CORRECT BRAND FROM THE DROP-DOWN KEY
DESCRIPTION: PROJECT NAME ETC
DETAILS: SPECIFICATIONS ETC
TYPE: FROM DROP DOWN SELECT THE CORRECT TYPE
END USER: END USER DETAILS (NAME OF COMPANY)
VENDER QUOTE NUMBER:  CONFIGURATION NUMBER ETC
ROE INSERT 1 IF QUOTE REMAINS IN RANDS – INSERT ROE IF IN USD CURRENCY
LIST PRICE:  LIST PRICE FROM THE VENDOR CONFIGURATION
VENDOR QUOTE EXPIRY DATE:  EXPIRY DATE OF THE VENDOR CONFIGURATION
VENDOR QUOTE END DATE:
DEAL REGISTRATION:  ONLY IF DR EXISTS
DEAL REGISTRATION EXPIRATION DATE: DATE THE DEAL REGISTRATION EXPIRES
END USER COUNTRY: SELECT THE COUNTRY THE END USER IS SITUATED IN
SALESPERSON: CORRECT SALESPERSON

 

  • The Arrow will indicate the Various Fields – Select Save

  • Click Next – Which will open the quoting page.

  • Select New line Item.

The following Page will open.

  • Search Sku with % (Percentage sign)
  • Tick off (Exclude System Margin)
  • Insert Buy price under USD CUSTOM LIST PRICE
  • ADD IN Quantity
  • Add in Margin.
  • Save or Save & New to create another line item.

  • Calculate quote Totals (to ensure that margin reflects)

  • Click on Accept and enter in a Tracking Note

  • Click on Identify and enter in a Tracking Note
  • Click on Save

STEP 4: PRINTING QUOTE PROCESS

  • Excel Format or PDF
  • Select Print Quote Excel

  • OR PDF FORMAT

 

 

Click on Quote and View attachment

  • Select the “OPEN WITH” function as this will open the quote so checks can be administered!

 

  • The quote will now open and changes can be made if printed in Excel.


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