Welcome to Epsidon

Written Communications

Table of contents

1. Introduction
2. Creating a Professional Document
3. Business Communications etiquette
4. Layout and format
5. Language use
6. Punctuation
7. Initials and titles
8. Dates, times and numerical
9. Abbreviations and acronyms
10. Business writing skills
11. Principles of good business writing
12. Email etiquette in the workplace (internal and external)

Learning Outcomes

1. Identify the elements of planning written communication.
2. Create a professional document using the following :

• Core guidelines and business letters
• Business communication etiquette
• Letterhead and logo
• Layout and format
• Language use
• Punctuation
• Initials and titles
• Dates
• Numerals
• Time
• Abbreviations and acronyms
• Lists
• Latin
• Discriminatory expressions

1. Create a professional e-mail using the following :

• Core guidelines and business letters
• E-mail etiquette
• E-mail structure
• Setting up a Signature on Microsoft Outlook
• E-mail – Out-of-office response

1. Create professional fax using core guidelines
2. Set up professional meetings and appointments
3. Create professional minutes of a meeting
4. Select the appropriate words for the situation:

• Company terminology
• Words of empathy
• Words of apology
• Words of intentions
• Words of resolutions
• Words of conclusion
• Words of acknowledgement
• Words of appreciation

Course Creator: Michelle Hanekom
Company: Epsidon Technology Holdings