Building relationships

To build relationships with our customer please use the following points:

• Find out the caller’s name and use it during the conversation.
• Personalise your service

Characteristics that define a relationship must be implemented when speaking to an EPSIDON TECHNOLOGY GROUP customer and includes:

• Having fun – your tone of voice is contagious.
• Recognising a need – provide a future solution.
• Providing securities – ensure them that their request was completed; where applicable, offer a call ID for peace of mind.
• Voice attributes are elements that make your voice recognisable, unique and special. You can use your voice attributes to sound professional, bring a point across and enhance credibility.