Samsung Operating Procedures
Contents;
- Clean quote requests;
- Deal registrations:
- Clean orders;
- Clean quote requests;
- Reseller legal company name.
- Reseller contact person.
- End user legal company name.
- The product the client needs
- Quantity
*SLAs for quotes are two hours.
2. Deal registrations:
- This would be discussed with Helen
3. Clean orders;
- First Distribution quote.
- PO
- Delivery address
- Or state collection (Driver name /Mobile/car registration number).
*SLAs for operations to place orders on procurement is two hours.
*SLAs for procurement to place an order on the vender is two hours. (four hours in total.)
*SLAs for hardware stock:
– JHB – processed before 3 pm stock will be delivered the next day
– Cities outside of JHB within SA is 3 Working days (SLAs for HW stock, is usually 3 Days if stock is in the country. If not ETA will be 13 weeks)
4. What is needed before sending the request to logistics:
- Once the order has been placed by procurement and stock has been received and grv’d into TEC, check stock levels and stock location before sending request to logistics on ACCPAC
- Before sending the request ensure PS is in order, check ship to address
- When sending a mail to logistics please ensure PS with the subject line collection or delivery
- If collection please ensure driver details, vehicle make and model, driver ID
Please note: If you are requesting freight for a customer outside of South Africa logistics requires the following information:
- EU Address and contact
- Weights and DIMMs
If the customer is collecting or couriering for a customer in Africa, please ensure they provide the following:
- Customer waybill
- Vehicle and driver details
*Ensure all orders are sent to JHB stores/ logistics before 3 PM
Orders work on a first-in, first-out system.