Riverbed Standard Operating Procedures
Contents
- Clean quote requests;
- Deal registrations:
- Clean orders;
- Clean quote requests;
- Reseller legal company name.
- Reseller contact person.
- End user legal company name.
- The product the client needs
- Bill of Materials, Deal Registration Document with Reseller and End User details
*SLAs for quotes are two hours from the Vendor quote received
2. Deal registrations:
- This would be discussed with the Brand or Product Manager, The DR Form required
3. Clean orders;
- First Distribution quote.
- Riverbed Vendor quote
- PO
- Delivery address
- Or state collection (Driver name /Mobile number/vehicle make, model and registration number).
*SLAs for operations to place order on procurement is two hours.
*SLA’s for procurement to place order on vender is two hours. (four hours in total.)
*SLA’s for hardware stock:
– Hardware stock, is usually 3-4weeks if in stock at Riverbed Warehouse
4. What is needed before sending the request to logistics:
- Once the order has been placed by procurement and stock has been received and grv’d onto the system, check stock levels and stock location before sending the request to logistics on ACCPAC
- Before sending the request, ensure PS is in order, check ship to address
- When sending a mail to logistics please ensure PS with the subject line collection or delivery
- If collection please ensure driver details, vehicle make and model, driver ID
Please note: If you are requesting freight for a customer outside of South Africa logistics requires the following information:
- EU Address and contact
- Weights and Dimms
If the customer is collecting or couriering for the customer in Africa, please ensure they provide the following:
- Customer waybill
- Vehicle and driver details
*Ensure all orders are sent to JHB stores/Logistics before 3 PM
Orders work on a first-in, first-out system.