Nozomi – Standard Operating Procedure

​Contents; 

1. ​Clean quote requests; 
2. ​Deal registrations: 
3. ​Clean orders;

1. Deal registrations:  

• Reseller legal company name. 
• Reseller contact person. 
• Contact person email address. (optional) 
• End user legal company name. (FD does not always know who the EU is) 
• What product the client needs 
• Quantity  
• *SLAs for quotes are two hours.

  2. Deal registrations:  

• FD does the Deal reg with all Deal reg formed filled out   

   3. Clean orders; 

• First Distribution quote with the Latest ROE  
• End user Order form  
• Vendor quote 
• Customer PO  

# Side note for COD accounts 

– Ops to send Proforma Invoice
– Customer to make payment and provide POP
– Ops to release order for placing order  (this can take 2-48 hrs).  
*Customer needs an accurate ETA for collection/delivery.
*SLA’s for operations to place orders on procurement is two hours.
*SLA’s for procurement to place an order for a vender is two hours. (four hours in total.)