Nexthink Standard Operating Procedures
Contents;
- Clean quote requests;
- Deal registrations:
- Clean orders;
- Clean quote requests;
- Reseller legal company name.
- Reseller contact person.
- Contact person email address. (optional)
- End user legal company name. (FD does not always know who the EU is)
- What product the client needs
- Quantity
- *SLAs for quotes are two hours.
2. Deal registrations:
Special Pricing Gets sent from the Vendor
3. Clean orders;
- First Distribution quote with the Latest ROE
- End user Order form
- Vendor quote
- Customer PO
# Side note for COD accounts
– Ops to send Proforma Invoice
– Customer to make payment and provide POP – Ops to release order for placing an order (this can take 2-48 hrs).
*Customer needs an accurate ETA for collection/delivery.
*SLAs for operations to place orders on procurement is two hours.
*SLAs for procurement to place an order on the vendor is two hours. (four hours in total.)