Logistics Technogistics Warehouse Process

1. Warehouse works on a FIFO system which needs to be adhered to.

2. Any orders after 3:00 p.m. will be picked and packed the following day and despatched the same evening.

3. Local orders in and around Gauteng/PTA and surroundings will be delivered the next day.

4. Outlying and Regional areas, for example, Durban/CT/PE and surroundings are 2 to 3 working days.

5. No orders will be picked without SO being generated.

6. Account “on hold”, no orders should be sent to JHB Stores without finance first releasing the order.

7. ALL returns need to be approved by Managers as well as Shamim before stock is returned to our warehouse and the details of who is delivering should be provided to the logistics team prior, we need to be sent the Invoice number for the return as well as clear reasons for returning stock. The customer has to also deliver with a copy of the invoice.

8. Sales people/Brand Ops need to check AIV to check Stock availability before sending orders and to check if there are PS on the system before your order, if there is no stock for your order you need to get approval from BM/SP, as well as ensuring the correct “ship to” addresses are captured contact names and telephone numbers, please ensure the correct SKU’s are captured.

9. SP/OPS are responsible to advise if and when back orders should be released, this is not the responsibility of the Logistics Team.
    
10. Sales people will not instruct Yogan for any same day deliveries unless authorised by Neil or Shamim, clear reasons to be given why we need to deliver same day, this carries a cost to FD.

11. No customer is to call our warehouse and give instructions; all correspondence must be done via the SP OR OPS to JHB Stores.

12. For any customer collections, driver’s details must be provided (drivers Name/Vehicle registration, ID Number), without this Technogistics has every right to turn drivers away.

13. If Couriers are collecting, please ensure the courier’s name, and as per point 13 is sent through to JHB Store, TEC does not fill out courier waybills for customer collections…this is between the customer and their courier, and it is their responsibility to come with correct information and complete their own waybills.

14. SP/OPS to liaise with their customers and tell them their order is ready for collection only when the invoice has been generated.

15. If drivers cannot bring a copy of the invoice, then they need to provide a reference number (our Invoice number or their PO number).

16. Collections need to be done within 24hours. 
17. No Demo units will be picked up by FD Employees, unless prior arrangements have been made with Shamim and her team. No Demo stock will be released without SO and Demo contracts being signed. 
18. Orders Below R2500, there is a delivery charge of R395.00, Please ensure your customers are aware of this. 

Please note all communications/Instructions to TEC must be done via Shamim and her Team.