Linux WareHouse SOP

​​Contents 

1. ​ Brand Process Flow 
2. SLA on Quotes
3. Order Process

SLA on  Quotes

• Standard Pricing: 2 – 4 hrs  

Quoting  

• When quoting we should have the reseller detail, end user details, Date of quote, Contract number, 
• Part number and description: for renewal contract number must be added, start and end date of subscription, quantities, unit price, discount margins and Rate of exchange at that time if is the local reseller. 
• If it is a Dollar customer, we put 1 on our ROE column on CRM 
• Once we are done quoting, save it on Linux warehouse folder, if happy with quote send to customer 
• Special Pricing: (Extremely Competitive conditions) 

• The pricing will come from the Vendor and it will specify which reseller we should quote and the discount to quote on. 

          Order Process  

• A salesperson needs send the order pack (Linux quote, PO, Completed end user form and vendor quote where applicable) 
• Operations to prep all the documents and create SO once the Opp has been moved to forecast, so it can be linked on CRM and placed on Accpac 
• Send the order to procurement@linuxwarehouse.co.za and order.release@firstdistribution.com  

1. LWH: 

• 24hours to 48hours   

The Reseller and End-user and us will receive the fulfilment. 

• Once the fulfilment has been received we then send the customer their invoice.