Empathy
“If people will stop for a moment and put themselves in another person’s shoes… it will help them modify their own behavior. It will help them develop relationships with those people.”
Darryl Grigg, Ph.D.
Co-Developer, American Express Emotional Competence Program
Practicing Empathy:
- Empathy means recognizing, and responding appropriately to, the emotions of others.
- By expressing empathy, you also create empathy in others.
- Realize that emotions impact such measurable goals as productivity and safety.
Please work through the below Module and send it to deirdre.viljoen@firstdistribution.co.za