Welcome to the Epsidon Communication Training Session
COURSE CONTENT:
- Written communication
- Introduction
- Creating a professional document
- Business communication etiquette
- Layout and format
- Language use
- Punctuation
- Dates, times and numerical
- Abbreviations and acronyms
- Business writing skills
- Principles of good business writing
- Email etiquette in the workplace (internal and external)
- Virtual presentation skills: Camera and communication etiquette
- Non-verbal communication
- Introduction
- Non-verbal communication types
- Using non-verbal signals
- Tips for improving non-verbal communication
- Verbal Communication – Telephone Etiquette
- Introduction
- Preparing for a call
- Answering the call
- Good telephone etiquette
- Handling complaints / irate customers
- Transfers and messages
- Ending the call
- Positive scripting
- World Quality Tips
Course Content
Lessons
Status